HostOptima Solutions Professional Support Services

We understand the need for quality and responsive support. That's why we've taken the time to focus on end-user support options, ranging from email, knowledge base, live chat and more, monitored 24 hours a day even on weekends. Our guaranteed 6-12 hours reply time (we usually respond within minutes to only a few hours) ensures that you will never be left without a timely and professional answer no matter how big or small the issue. Additionally, our numerous self-help options give you the tools you need to solve common problems or questions quickly and painlessly.

Choose one of the options below to access a speicifc support center area:


Create a Ticket with our 24/7 HelpDesk

  • The primary method and most reliable and efficient way to contact us for all questions
  • All Email replies are guaranteed to be answered within 6-12 hours or less; usual response time is only within a few minutes or hours during normal business hours (EST), including weekends and most holidays!
  • Receive automatic notices when a support professional replies to your query
  • Keep track of previous support tickets

Click here to go to the helpdesk and create a support ticket


Live Online Chat

  • The easiest method to get your solutions quickly and conveniently *NOTE: Service is usually available during normal business hours and most days of the week. However, as this service is provided for convenience of our customers, it is not covered with our response time guarantee. Please make use of our 24/7 HelpDesk instead
  • You can also Leave a message if we're not available, and an available technician will get back to you via email
  • If possible, most quick issues will be solved within your live chat session or more guidance will be given to you

This feature is being implemented soon!


24/7 Knowledge Base

  • Always check the knowledge base (KB) first to see if you're issue has already been covered
  • Our KB contains step-by-step tutorials, tips and FAQs to keep you covered in nearly all situations
  • Need to transfer a website? Don't know how to register a nameserver? Our knowledge base also contains links to interactive flash video tutorials to guide you!

Click here to go to our extensive Knowledge Base


Discussion/Support Forums

  • The recommended way to get help from the community and HostOptima support staff
  • Post your problem or question in our various forum sections such as Pre-Sales, Technical Support and other website or programming-related issues
  • Find out the latest network status for each server and important server updates or issues, which are constantly monitored and reported only on the forum

This feature is being implemented soon!


Direct Email to Department

  • Automatically creates a ticket for you to track by email or online
  • Replies within 6-12 hours or less, even on weekends!
  • You may compose emails from your mobile phone or device, without having to login to the helpdesk

*For all email addresses below, please replace [at] with the @ symbol

Sales Department: sales[at]

Technical/Non-Technical Support: support[at]

Billing Department : billing[at]

Abuse Department: abuse[at]

Domains: support[at]


NEW! Premium Phone Support

  • Talk to us directly over the phone for a friendly agent to resolve your questions quickly and easily
  • All sales-related requests are free, but technical support incurs a nominal $3/call fee
  • For faster support, we recommend you have a ticket open on our helpdesk

Within the US/Canada, call us at 1-888-U-GO-CIAN (846-2426), then press option #3